At this point we are assuming you have registered (see earlier post) and having provided a valid email address. An email will be sent to your in-box confirming the registration and log in details enclosed. These will include:
the PIN (to be used as the user name)
the password (usually a one-off password, you’ll be required to change immediately you log in)
the security (seal) stamp (alphabets and numerals in an attached picture file)
Step-by-step process
Go to the KRA Online Services.
Enter your PIN, Password, and Security Stamp accordingly to access the Online Services.
For the first time you Login with a password given by KRA, you will be required to:
Provide security stamp: however you will not be required to give the Security Stamp for subsequent Logins.
Change your password: Please ensure that your new password is known only to you. (Password should be of 8 characters where 6 of them must be letters and 2 must be numbers). Subsequently you may change your password on a need basis.
If your new password conforms with the guidance above, a confirmation will be displayed; you can now go to the Main Menu link.
There are various options but we are concerned with Registration Certificate for now, click on the link button labeled ENQUIRE and your PIN Certificate will be displayed.
At the top right corner, find a printing icon to print your PIN Certificate.
Having achieved our objective; you can now safely sign out your account.
For further guidance please contact our KRA Call Centre on 020 4999999, or visit the nearest KRA Domestic Taxes Office or visit http://www.kra.go.ke.
Money Transfers to M-PESA Subscribers in Kenya Now Available from Western Union
Western Union has announced that consumers can now send money directly to the mobile "wallets" of Safaricom M-PESA subscribers in Kenya from 45 countries and territories - the first service of its kind in the world.
The expansion of the service to more than 80,000 Western Union Agent locations worldwide follows the debut of the offering from Western Union Agent locations and its website in the UK.
Safaricom CEO Bob Collymore said, "Our customers are very proud of the revolutionary M-pesa service, and this partnership sees us pushing new boundaries to continue to keep Kenya at the forefront of the mobile world. Through this partnership, our customers and their friends and families will benefit from affordable, faster and more convenient international remittances, and the money is available to use straightaway for any M-PESA transaction, or can be withdrawn as cash at any of our 24,000 Safaricom agents."
The expansion of the service to more than 80,000 Western Union Agent locations worldwide follows the debut of the offering from Western Union Agent locations and its website in the UK.
The service will allow people to visit one of more than 80,000 Western Union Agent locations in 45 countries and territories across the globe, and send funds directly to the mobile "wallets" of M-PESA's 13.5 million subscribers. Funds are delivered generally in minutes.
The service will likely be welcomed by thousands of Kenyans working abroad. According to the Central Bank of Kenya, Kenyans living outside their home country sent US$642 million home in 2010 - up from the US$609 million sent home in 2009.
Safaricom CEO Bob Collymore said, "Our customers are very proud of the revolutionary M-pesa service, and this partnership sees us pushing new boundaries to continue to keep Kenya at the forefront of the mobile world. Through this partnership, our customers and their friends and families will benefit from affordable, faster and more convenient international remittances, and the money is available to use straightaway for any M-PESA transaction, or can be withdrawn as cash at any of our 24,000 Safaricom agents."
Western Union offers the Mobile Money Transfer Service in the Philippines with Smart Communications and Globe Telecom; in Malaysia with Maxis; and in Canada with EnStream.
Safaricom Sued by Customers over Number Porting Problems
Kenyan mobile network, Safaricom is being sued by seven of its customers after they claimed that delays in mobile number portability requests resulted in losses to their businesses.
Kenyan mobile network, Safaricom is being sued by seven of its customers after they claimed that delays in mobile number portability requests resulted in losses to their businesses.
The seven claim that their mobile numbers had been ported but were either fully or partially deactivated on various dates - which they say resulted in lost business.
"The actions of the defendant are unconstitutional, unlawful and meant to force the plaintiff to remain in the defendant's mobile network thereby depriving them their constitutionally protected freedom of consumer choice," read the plaint by Kiarie and Company Advocates.
The launch of Mobile Number Portability in the country has been troubled with allegations flying between the operators and the independent clearing house, Porting Access Kenya they set up to manage the service.
Earlier this month, Porting Access Kenya claimed that the bulk of the delays were due to problems at Safaricom, a claim which the mobile network has denied.
Safaricom later responded by suing the Mnp company for libel.
The telecoms regulator has since stepped into the dispute and is trying to settle the technical difficulties in managing the service.
Kenyans Living in the UK Can Send Money to Mobile Phones in Kenya
Kenyans can now receive money from friends and family in the United Kingdom directly to their M-PESA mobile banking accounts. The launch of the international component of M-PESA, managed by Safaricom follows a successful pilot project with selected outlets in the UK.
Three Agents have been involved with conducting the pilots for over 3 months namely Western Union, Provident Capital Transfers and KenTv. A total of 19 outlets were carefully selected to cover areas with relatively high number of Kenyans living, including Reading, London, Luton, Wembley & Glasgow. They comprise a variety of shops including forex agents, news agents and grocery shops that are commonly visited by Kenyans and whom are registered with HM Revenue & Customs in the UK as Money Services Businesses.
Registered M-pesa customers are able to withdraw cash at over 12,000 M-PESA Agents throughout Kenya. They are also able to use M-PESA to pay bills, purchase airtime and to perform local money transfers.
Following authorization by the Central Bank of Kenya, Safaricom shall be increasing the locations in the UK from which money can be sent to M-PESA customers as well as launching services across other popular remittance corridors. Safaricom CEO Michael Joseph said: "We wish to invite Kenyans living in the UK to take advantage of this service, which presents a real innovation on our M-PESA menu. Through strategic partnerships with Western Union, Provident Capital and KenTV we are giving them an opportunity to convert across two currencies into M-PESA and send money affordably without any hidden costs - directly to the mobile phone of the recipient."
The UK has one of the highest populations of Kenyans living outside the country. This community is also a major source of remittances back to the country.
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