Safaricom SIM Card Replacement


Who should use this service?
  • PrePay subscribers who have lost their SIM Card.
  • PrePay subscribers who have a damaged SIM Card.
  • PrePay subscribers wishing to upgrade their SIM Card to access new Safaricom services: e.g. M-PESA.
How to do a SIM Card Replacement:
  • Go to any Safaricom Shop, Authorized Dealer or M-PESA Agent countrywide.
  • Purchase a new SIM Card replacement at only Ksh. 50/-.
  • Your new SIM Card will be activated to your original mobile number.
You maintain the following after a SIM replacement:
  • Your original mobile number.
  • Your unused airtime.
  • Your M-PESA balance.

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