Who should use this service?
- PrePay subscribers who have lost their SIM Card.
- PrePay subscribers who have a damaged SIM Card.
- PrePay subscribers wishing to upgrade their SIM Card to access new Safaricom services: e.g. M-PESA.
How to do a SIM Card Replacement:
- Go to any Safaricom Shop, Authorized Dealer or M-PESA Agent countrywide.
- Purchase a new SIM Card replacement at only Ksh. 50/-.
- Your new SIM Card will be activated to your original mobile number.
You maintain the following after a SIM replacement:
- Your original mobile number.
- Your unused airtime.
- Your M-PESA balance.