Lost kra pin and first time login to Kra website

For the security and confidentiality of taxpayers’ data kra does not reveal a taxpayer’s PIN on phone, email, or third parties. they can never be sure of the true identity of the requester. That is why they insist the taxpayer has to visit the nearest KRA office for identification before he/she is given the PIN. 

 

FIRST TIME LOGIN TO KRA SYSTEM

First Time Login

 

A taxpayer will be required to Login in the System using the ‘Login Page’ and enter the personal credentials earlier sent through the E-Mail as follows:

 

• Identification – enter PIN Number

• Password – enter password generated by system

• Security Stamp – enter security stamp generated by system as an attachment. – This is required only first successful login.

 

THE SECURITY STAMP WILL BE ACTIVATED BY CLICKING ON THE ICON NEXT TO THE ‘SECURITY STAMP’.

 

After providing the Login credentials, change your password allocated by the system immediately before carrying out any activities in the system. The password policy requires a minimum of 8 characters of which at least 6 must be letters and 2 must be Numbers (alpha numerical) – e.g. abc3def5

 

 

Once the password has been changed successfully, you will be able to use the system. Under the Taxpayer Registration Tab click the Registration Certificate link and press the enquire button. Your Registration Certificate will appear and you can now print that out.